topx Privacy Policy
Learn how your personal information is collected, stored, and protected — with complete transparency.
This Privacy Policy ("Policy") describes our commitments and practices regarding the collection, processing, storage, and protection of personal information of topx platform users. By accessing or using the topx platform, you are considered to have accepted the terms of this Policy. Your privacy is extremely important to us and we are always committed to protecting it.
Scope of Data Collection
We may collect the following types of information during registration and use of the topx platform. All data collection is conducted with user consent and for legitimate purposes.
1.1 Information Provided Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment-related information (such as bKash, Nagad, or Rocket account numbers — only to complete transactions)
- Documents required for identity verification
- Information and messages provided during contact
1.2 Automatically Collected Information
- Device information (operating system, browser version)
- IP address and geographic location
- Cookie and session data
- Navigation patterns and activity logs on the platform
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. topx never uses your information for unnecessary purposes.
2.1 Primary Purposes
- Account creation and management
- Age verification — only users aged 21 or above may use the platform
- Processing and verification of financial transactions
- Providing technical support and customer service
- Fraud prevention and security assurance
2.2 Secondary Purposes
- Service quality improvement and research
- Providing a personalized experience
- Meeting applicable legal obligations
- Enforcing responsible gaming policies
Data Storage and Security
topx takes the highest technical and organizational measures to protect your personal information. Data is kept secure through the following methods:
- SSL Encryption: All data transfers on the platform are completed through SSL/TLS encryption, which prevents third-party interception.
- Encrypted Storage: Sensitive information stored on servers is kept in encrypted form.
- Access Control: Only authorized personnel may access user information within the scope of their specific responsibilities.
- Security Audits: Regular security reviews are conducted.
- Data Retention Period: After the necessary purpose has been fulfilled and subject to legal obligations, data is securely deleted.
Cookie Policy
The topx platform uses cookies for user convenience. Cookies are small data files stored on your device that retain session information for future visits.
4.1 Types of Cookies
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functional Cookies: Remember your preferences and settings, such as language selection.
- Analytical Cookies: Help monitor and improve platform performance.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform services to not function properly.
Sharing Information with Third Parties
topx never sells, rents, or transfers your personal information to third parties without permission. Information may be shared in the following limited circumstances:
5.1 Permitted Disclosures
- Payment Processors: Only the necessary information is shared with bKash, Nagad, or Rocket to complete transactions.
- Legal Obligations: Information may be disclosed upon a court order or a lawful request from a relevant authority.
- Fraud Prevention: With authorized investigative agencies to combat financial crime.
- Technology Partners: Only the information necessary to operate services, under strict confidentiality agreements.
Before sharing your information with any third party outside the above list, topx will obtain your explicit consent.
User Rights
As a user of the topx platform, you have the following rights. To exercise these rights, please contact our support team.
6.1 Right to Access Data
You may request details of the information stored about you at any time. topx will provide that information within a reasonable timeframe.
6.2 Right to Correct Data
You have the right to request correction if there is any error in your information. Upon receiving the request, topx will make the necessary corrections promptly.
6.3 Right to Delete Data
In certain circumstances you may request that your data be deleted. However, in cases of legal obligations or ongoing transactions, some data may be required to be retained for a specified period.
6.4 Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to withdraw your consent.
Privacy of Minors
The topx platform is strictly for users aged 21 or above only. We do not knowingly collect information from any person under 21 years of age. If it is confirmed that a minor's information has been collected by mistake, topx will immediately delete it and close the associated account. We may request necessary documents for age verification.
If you believe that a minor's information is held with us, please notify our support team immediately.
Third-Party Links and Services
The topx platform may contain links to third-party websites. These external sites have their own privacy policies and topx is not responsible for the data collection or management practices of those sites. It is recommended to read the privacy policy of any third-party site before using it.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others follow their own privacy policies. topx bears no liability on their behalf.
Notice of Policy Changes
topx reserves the right to change or update this Privacy Policy as needed. For significant changes, we will notify users through the following methods:
- Displaying a notice on the platform
- Sending a message to the registered email address
- Updating the "Last Updated" date on this page
Continued use of the platform after changes are made will be considered acceptance of the updated policy. For significant changes, we will endeavor to provide sufficient notice before they take effect.
Data Breach Response
Despite all our precautions for data security, if a data breach occurs, topx will take immediate action:
- Identify the incident and take steps to contain it quickly
- Notify affected users in a timely manner
- Assess the extent of the damage and take remedial measures
- Implement improved measures to prevent such incidents in the future
If you suspect that your account information has been put at security risk, please contact us immediately.
Responsible Gaming and Data Protection
topx considers responsible gaming an integral part of its privacy policy. Using information related to your gaming behavior, we can identify problematic gaming patterns and provide necessary support.
This information is never shared with third parties for advertising or marketing purposes. To learn more about responsible gaming, visit our Responsible Gaming page.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact the topx privacy team. We always take user privacy concerns seriously.
To exercise your rights or send any data-related request, use the contact details below:
Privacy Contact
Email: [email protected]
Live Chat: Active 24/7 — support available in both Bengali and English