❓ Frequently Asked Questions
topx FAQ Centre
Deposits, withdrawals, bonuses, VIP, and live casino — find detailed answers to the questions that come up every day at topx, all in one place.
topx is a safe and reliable online gaming platform for players in Bangladesh. You can get started with a deposit of just ৳300 via bKash, Nagad, or Rocket, and withdrawals are completed in just 5–30 minutes. Below you will find answers to more than 18 questions across five categories — covering everything from cashback and wagering to live casino and bonus cancellation. If you still have questions, reach out to our 24/7 live chat or email.
Category 1 How to Deposit Money
topx itself does not charge any deposit fee. However, the mobile wallet you use — bKash, Nagad, or Rocket — may deduct a small service charge according to its own terms. It is a good idea to check your wallet app's fee schedule before making a deposit. There are no hidden fees from topx's side.
Log in to topx and select the "Deposit" option. Choose bKash as your payment method. Send money or make a payment to the topx merchant number shown on screen via bKash. Paste the transaction ID and hit submit — your balance will usually be credited within a few minutes. The minimum deposit amount is ৳300.
First, wait a few minutes — occasional short delays can happen due to network congestion. If the balance still hasn't appeared after 15 minutes, note down your transaction ID and the time of the transfer, then contact us via live chat. Our support team is active 24/7 and will verify and resolve the issue quickly.
The minimum deposit amount at topx is ৳300 for every payment method. This applies equally to bKash, Nagad, and Rocket. If you send less than this amount, the transaction will not be processed, so make sure you are sending at least ৳300.
Yes, Nagad is one of the supported payment methods at topx. The process is the same as bKash — go to the "Deposit" page, select Nagad, make the payment to the provided number, and submit your transaction ID. The minimum amount is ৳300. Nagad users generally receive their credit quickly.
Category 2 VIP Program
In the topx VIP program, your tier is determined by your overall account activity. Through regular gaming and active participation, you can move from Bronze to Silver, and from Silver to Gold. The more active you are, the faster you create the opportunity to advance to the next tier.
VIP members enjoy weekly cashback. There are also priority access to special promotions, faster withdrawal processing, and dedicated support. Members who reach the Gold tier enjoy the highest benefits and get first access to the platform's special offers.
Each week, a portion of your net losses is returned to you as cashback. The cashback rate varies according to your VIP tier. Once the turnover requirement is met, cashback is generally credited to your account at the start of each week. This cashback can be used directly in games.
The topx VIP program has three tiers:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.7% weekly cashback
- Gold — up to 1.0% weekly cashback
Category 3 Withdrawal Questions
Yes, withdrawals at topx are available seven days a week, twenty-four hours a day. Whether it's late at night or a holiday — there is no specific time restriction. Once your request is processed, the money generally reaches your wallet within 5–30 minutes.
The minimum withdrawal amount at topx is ৳500. If you request a withdrawal below this amount, the system will not accept it. This rule applies to all three methods — bKash, Nagad, and Rocket.
"Pending" means your request has been submitted successfully and is in the verification process. This is usually completed within 5–30 minutes. If it remains pending for more than 30 minutes, contact us via live chat — the support team will look into it promptly.
A standard withdrawal at topx is completed within 5 to 30 minutes. This is among the fastest of online gaming platforms in Bangladesh. In some cases, account verification may take a little longer, but that is an exception.
For security reasons, topx only allows withdrawals to the player's own wallet. The name on your topx account and the name on the wallet must match. Withdrawal requests to third-party wallets will be rejected and may require account verification.
Category 4 Bonus Terms
At topx, wagering is calculated only on the bonus amount — not on your own deposited funds. For example: if you receive a ৳2,000 bonus, a 25× wagering requirement means you need to place ৳2,000 × 25 = ৳50,000 in bets before winnings from the bonus can be withdrawn.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within the specified time after activating the bonus, the bonus may be cancelled. The specific validity period for each offer is stated in that bonus's terms and conditions, so read the terms carefully before claiming a bonus.
Generally, slots, fishing games, and most casino games count in full toward wagering. Some live casino games may count partially. To find the exact rates, check the terms and conditions page of your active bonus or ask via live chat.
Cancelling a bonus removes the unused bonus balance and any winnings earned from the bonus. However, your own deposited funds generally remain intact. It is advisable to speak with support before cancelling a bonus.
After opening a new account at topx, making your first deposit earns you a 200% welcome bonus, up to ৳5,000. Example: depositing ৳1,000 gives you a ৳2,000 bonus, for a total balance of ৳3,000. To receive the bonus, enter the bonus code at the time of deposit (if applicable) and fulfil the 25× wagering requirement.
Category 5 Live Casino
In live dealer games, a real human dealer runs the game from a studio and it is broadcast to your screen in HD video. You place your bets on your own screen and watch the dealer's actions. You can also chat with the dealer through the chat feature. It gives you the experience of a casino atmosphere from home.
Teen Patti is a very popular three-card game from South Asia — each player receives three cards and the one with the best hand wins. Andar Bahar is even simpler — the dealer turns over one card (the joker), then deals cards alternately to the Andar and Bahar piles; you bet on which side will receive a card of the same value. Both games are fast-paced and easy to learn.
In roulette, a spinning wheel has slots numbered 0 to 36. You can bet on a specific number, the colour of the number (red or black), whether the number is odd or even, or on a row of numbers. The outcome is determined by where the ball lands. Betting on a specific number carries higher risk but also a higher payout.
In Baccarat, cards are dealt to two hands — "Player" and "Banker". The one whose points are closest to 9 wins. You can bet on Player, Banker, or Tie — any one of the three. Card values: 10s and face cards are worth zero; all others are worth their face value. If the total points are two digits, only the units digit counts.
Absolutely. topx's live casino is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone or tablet — no separate app download is needed. With a good internet connection, you will have no trouble enjoying the live streaming quality.
Still have questions? We are always here.
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